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ok89 collects only the information needed to run your account, process payments through bKash or Bank Transfer, and keep your transaction records accurate. Access to this platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment identifiers attached to your bKash wallet or Bank Transfer account. We also gather usage data automatically: pages visited, session duration and device type. This helps us detect irregularities, keep transaction records coherent and route account support correctly. We do not sell your personal data to third parties or share it with advertisers. Payment data linked to bKash or Bank Transfer is handled only to complete the deposit or withdrawal you initiated; we do not retain more payment detail than the transaction record requires. Cookies and similar tracking tools collect session-level data to keep you logged in and to remember your account state between visits. You can adjust cookie behaviour in your browser settings at any time, though doing so may affect how certain account features work. Where local law in Bangladesh or another eligible region places additional obligations on us, we follow those requirements. If you have a question about how a specific record is handled, the support routes listed on this page are the right starting point.
This policy covers data collected when you register, log in or update your account details. It applies to every screen you reach after authentication, including your wallet balance view and transaction history.
Deposit and withdrawal records created through bKash or Bank Transfer fall within this policy. We hold the reference, amount and status for each transaction; you can review these in the signed-in account area at any time.
Game lobby pages and promotional content you view while signed in are covered. Interaction data from these pages helps us understand which sections you return to, but it is not shared outside the platform.
Links to external payment providers or identity services operate under their own privacy terms. Once you leave ok89 to complete a bKash confirmation or a bank redirect, that provider's policy governs your data on their platform.
You have practical options for managing the data we hold about you. The signed-in account area shows your registration details, active session information and a full transaction history — open it directly to check what is recorded. If anything looks wrong, you can update your contact details from the account settings screen; for records tied to a completed bKash or Bank Transfer transaction, reach out through the support routes below and we will check the record against the original reference. You can also ask us what categories of data we hold, request a copy of your account records or ask us to close your account entirely. Closing an account triggers our standard retention review, after which data no longer needed for regulatory or dispute purposes is removed. How long we are required to keep certain records depends on the rules that apply in your region — we follow those obligations before deletion. If you believe a record is inaccurate or that your data has been mishandled, raise it through support and we will respond through the same channel.
Open the account area after signing in to see your registration details, transaction history and current session data.
Update contact information directly in account settings. For transaction-level corrections, contact support with the relevant bKash or Bank Transfer reference.
Use the support channel to ask what data we hold, request a copy of your records or flag a concern about how your information has been handled.
Submit a closure request through support. We complete a retention review before removing data, keeping only what regional rules require us to hold.
Open the live chat widget from any page on ok89 to ask a privacy-related question directly. Have your account reference ready so we can locate your records quickly.
Send your data or privacy question to our support email address listed in the account help section. Include your registered contact detail so we can match your message to the right account record.
The help centre accessible from your signed-in account area contains published answers to common privacy and data questions. Check there first for information about cookies, retention and your access rights.
Account registration data and transaction records are stored only for as long as required by the rules that apply in your eligible region. Once a record passes the required retention period and is no longer needed for dispute resolution, it is removed from active systems.
We use session cookies to keep you authenticated and to preserve your account state between visits. You can manage or clear cookies in your browser settings; changes take effect on your next session, though some account features rely on cookies to function correctly.
bKash wallet references and Bank Transfer identifiers are recorded only to the extent the transaction requires. We do not store full payment credentials; the record we hold is the reference and status shown in your transaction history.
To correct a record, request your data or ask about deletion, use the live chat or email route listed above. We confirm receipt through the same channel and follow up once the review is complete.
We collect the name, contact details and payment identifiers you enter during registration. This includes the bKash number or Bank Transfer details you link to your account wallet. We also collect device type and session data automatically when you are signed in.
Yes. Open the signed-in account area to view your registration details and full transaction history. For a broader record of what we hold, contact us through live chat or email and we will compile the relevant information for you.
Retention periods depend on the rules that apply in your eligible region. We keep records only as long as required for regulatory or dispute purposes. Once that period ends and no active query is open, records are removed from our active systems.
We do not sell your data or share it with advertisers. Payment data is passed only to the bKash or Bank Transfer provider needed to complete your transaction. Those providers operate under their own privacy terms once your data reaches their platform.
Raise the request through live chat or the support email address in your account help centre. Include your registered contact detail so we can locate the right record. We confirm receipt and follow up with the outcome once the review is done.
This policy applies to accounts registered through ok89 where access is permitted. Availability and the specific data obligations we follow depend on your local law and eligible region. Where Bangladesh rules place additional requirements on us, we follow those alongside this policy.